Cookie Policy
1. Overview
Tourluk uses cookies and similar technologies to ensure the platform operates smoothly, optimize user experience, and support a fast and secure booking process.
By continuing to use Tourluk, you agree to the use of cookies in accordance with this policy.
2. How Cookies Improve Your Experience
- ✅ Save your search preferences so you don’t have to re-enter them
- ✅ Improve website speed and booking performance
- ✅ Recommend relevant tours based on real user behavior
- ✅ Reduce payment errors and enhance transaction security
- ✅ Display offers that match your interests
👉 Our goal: help you find the right tour faster and book more easily.
3. Types of Cookies We Use
(1) Essential Cookies
These cookies are strictly necessary and cannot be disabled, as they are required for booking functionality.
Used for:
- Processing bookings and checkout
- Account authentication
- Transaction security and fraud prevention
⚠️ If disabled: booking functionality may not work properly.
(2) Performance & Analytics Cookies
These cookies help us understand where users may encounter issues during the booking journey.
Examples:
- Google Analytics
- User behavior tracking (clicks, drop-offs, conversion funnel)
👉 Purpose: improve user experience and increase conversion rates.
(3) Functional Cookies (Personalization)
These cookies enable a smarter, more personalized OTA experience:
- Save language preferences
- Store search history
- Recommend tours based on behavior
👉 These cookies support Tourluk’s future AI-powered recommendations.
(4) Advertising & Marketing Cookies
These cookies ensure you see relevant travel offers instead of random ads.
Examples:
- Facebook (Meta) Pixel
- Google Ads remarketing
4. Third-Party Cookies
Tourluk may work with trusted partners to operate the platform, including:
- Advertising platforms (Meta, Google)
- Data analytics tools
- Payment processors
- CRM and customer support systems
These third parties may process your data in accordance with their own privacy policies.
5. Your Control
You have full control over cookies:
- Accept or reject cookies via our cookie banner
- Change your preferences at any time
- Block cookies through your browser settings
⚠️ Note: Disabling certain cookies may impact your experience, especially during the booking process.
6. Legal Basis
For users in the European Union:
- Non-essential cookies (analytics and marketing) are used only with your consent
- You may withdraw your consent at any time
7. Personal Data
Some data collected via cookies may be considered personal data. Tourluk processes such data in accordance with our Privacy Policy, ensuring compliance with applicable laws in Vietnam and international regulations.
8. Policy Updates
This Cookie Policy may be updated from time to time to reflect legal requirements and operational changes. The latest version will always be available on this page.
9. Contact
For any questions regarding this Cookie Policy: