Refund Policy
Detailed information regarding cancellations and refunds for experiences booked through Tourluk.
1. General Policy
Refund eligibility for all bookings made through Tourluk is determined based on the specific cancellation policy of each individual tour.
Each tour listed on Tourluk is operated by an independent supplier, and cancellation conditions may vary depending on the nature of the experience, destination, and operational requirements.
Customers are advised to carefully review the cancellation terms displayed on the tour page before completing their booking.
2. Cancellation & Refund Conditions
All bookings on Tourluk are paid in full (100%) at the time of booking.Refunds are applied based on the time of cancellation relative to the tour’s departure time, in accordance with the specific cancellation policy of each product, including:
- Free cancellation: Full refund if cancelled within the eligible time period
- Partial refund: A partial refund may be granted depending on the timing of cancellation
- Non-refundable: No refund will be provided if cancellation occurs outside the allowed time window or in case of no-show
The specific cancellation window will be clearly displayed on each tour at the time of booking.
3. Refund Processing Time
Once a cancellation request is approved:
- Refunds are typically processed within 8–10 business days
- The exact timing may vary depending on the payment provider and financial institutions
- Refunds will be issued using the original payment method whenever possible
4. Role of Tourluk
Tourluk operates as an intermediary platform connecting travelers with independent tour operators.
- Tourluk does not directly control the cancellation policies of individual tours
- Refund decisions are based on the supplier’s terms and conditions
- Tourluk facilitates communication between customers and suppliers to support the
5. Dispute Handling
In the event of a dispute regarding a cancellation or refund:
- Customers are encouraged to contact Tourluk support for assistance
- Tourluk will review the case and coordinate with the supplier
- A resolution will be provided based on:
- The supplier’s policy
- The booking conditions
- Supporting evidence from both parties
Tourluk reserves the right to make a final determination in order to ensure fairness and maintain platform integrity.
6. Important Notes
- Failure to show up for a booked tour (“no-show”) may result in a non-refundable outcome
- Changes to bookings may be subject to availability and supplier approval
- Exceptional circumstances (e.g., weather, force majeure) will be handled on a case-by-case basis
7. Contact
For refund-related inquiries or any assistance, please reach out via email: